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Popular articles

Creating and editing articles

Guide managers can create new articles and edit all existing articles in the knowledge base. Agen...
Importing and exporting your theme

Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, c...
Organizing knowledge base content

You can organize your knowledge base content into categories and sections and manage the order of...
Understanding our theming framework

Some ready-made theme attempt to provide layout and styling options through the use of theme sett...
Rendering HTML using JavaScript

When Zendesk’s Curlybars templating language can’t generate the desired HTML, our JavaScript-base...
Previewing theme changes locally

You can export a theme’s files from Guide and work on the files offline in your favorite editor.
Using Google fonts in your theme

The following steps allow you to take advantage of the large range of custom fonts offered by Goo...
Using tabs to organize content

Tabs are a navigation element that allow users to easily access different parts of a page, or eve...
Increasing engagement with icons

Instead of bloating our themes with extra font files containing icons that you may or may not use...

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