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Creating and editing articles
Guide managers can create new articles and edit all existing articles in the knowledge base. Agen...
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Importing and exporting your theme
Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, c...
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Organizing knowledge base content
You can organize your knowledge base content into categories and sections and manage the order of...
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Understanding our theming framework
Some ready-made theme attempt to provide layout and styling options through the use of theme sett...
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Rendering HTML using JavaScript
When Zendesk’s Curlybars templating language can’t generate the desired HTML, our JavaScript-base...
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Previewing theme changes locally
You can export a theme’s files from Guide and work on the files offline in your favorite editor.
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Using Google fonts in your theme
The following steps allow you to take advantage of the large range of custom fonts offered by Goo...
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Using tabs to organize content
Tabs are a navigation element that allow users to easily access different parts of a page, or eve...
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Increasing engagement with icons
Instead of bloating our themes with extra font files containing icons that you may or may not use...

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